Cancellation Policy.

Cancellations

Cancellations are only permitted for direct debit members (not upfront members). Cancellation of direct debit requires 14 days’ notice on a Cindys Dance Studio cancellation form only which can be completed at the facility. Cancellations are not accepted via social media and will be approved by a Cindys Dance Studio employee in the facility. Once cancellation has been confirmed, one (1) additional fortnightly payment will be debited. Customers should not consider the account or participant cancelled unless receiving a receipt copy of the Cindys Dance Studio cancellation form. Members or participants will not be cancelled until any payments in arrears are recovered. Accounts will be debited until arrear amounts including any bank or administration fees have been recovered. Direct debit members will continue ongoing unless a Cindys Dance Studio cancellation form has been completed within the suitable notified cancellation period. There are strictly no refunds for any upfront payments made in advance. When a participant has been cancelled, they will forfeit all make-up lesson tokens or credits from the date of cancellation, which cannot be claimed or used if they re-join.

Enrolments

By enrolling, you authorise Cindys Dance Studio to continue class bookings and associated billing of fees year on year or until such time a cancellation form has been completed, and within cancellation terms (above). Payments will not be billed over the closure period at the end of each year excluding payments in arrears, however, payments in January will re-commence as normal the week prior to the first week of classes and will include the New Year’s registration fee. Cindys Dance Studio reserves the right to change, cancel, amalgamate, move or alter classes with low participation. Changes to classes for the New Year must be completed on an enrolment class amendment request prior to the end of the calendar year.

Enrolments on hold or cancelled due to medical reasons

Cindys Dance Studio does not offer any pauses to memberships unless there is a suitable medical reason limiting the participant from attending. An enrolment will be placed on hold only if a medical certificate is provided and has been approved by management only. Memberships may only be placed on hold for a minimum of four (4) weeks or a maximum of eight (8) weeks. Enrolments may only be placed on hold in two-week blocks (aligning to debit periods). Any enrolment requiring more than eight weeks will need to cancelled and re-join once ready. A medical certificate must be provided prior to billing or at the commencement of the approved membership on-hold. Cindys Dance Studio will not accept or provide any refunds, credits, or make-up lessons for medical certificates provided after a billing date or without pre-approval.